Refund policy

Our Delivery Promise

Every order is checked before it leaves our partner's warehouse. If something goes wrong in transit, we make it right under the terms below.


All sales are final

Each piece ships directly to you from our fulfillment partners, so we do not accept returns for a change of mind, or for an item, color or size ordered by mistake.


What we cover

  • Seriously damaged on arrival: a free replacement or a full refund.
  • Partially damaged: a free replacement or a partial refund.
  • Wrong item: a free replacement or a full refund.
  • Wrong color or size (different from the one you ordered): a replacement or a refund.
  • Missing parts: we send the missing part or give a partial refund. If the piece cannot be used without it, we send a replacement piece.
  • Not arrived: if your order has not been delivered 45 days after it ships, we send it again or refund it in full.

How to make a claim

Contact us within 15 days of delivery using the contact form on our Contact page. Include your order number and clear photos or a short video showing the issue. For a size issue, add a photo of the item being measured. There is nothing to send back unless we ask you to.


What we can't accept

  • Dissatisfaction or change of mind.
  • A product, color or size ordered by mistake.
  • A light new-product smell, loose threads, light creasing from packing or small surface marks.
  • Damage limited to the outer shipping box when the item itself is intact.
  • Packages marked delivered by the carrier, unless you provide a written statement of non-delivery from your local post office bearing its official stamp.
  • Packages returned, refused, held or destroyed because of an incorrect or incomplete address, an unknown recipient, no safe place to deliver, or a package not collected from the post office in time.
  • Delays or damage caused by events beyond our control, such as natural disasters, severe weather, strikes, epidemics, war or customs controls.

Cancellations

You can cancel for a full refund until your order is processed for shipping (usually within 24 hours). After that, it can no longer be cancelled.

 

Refunds

Approved refunds go to your original payment method within 5 business days. Your bank may take 3 to 10 business days to post it.